services » faqs

	Question
	Is it possible to access NEOPERL Inc.’s product listings and company registration online?
	Answer NEOPERL, Inc.’s plant of Waterbury, CT is registered with CSA, NSF, UL and IAPMO. Registration information and listings can be directly accessed throu...
	top of page

	Question
	What do I need to do to get my faucet certified using two A112.18.3-certified check valves?
	Answer ANSI/ASME A112.18.3 has been accepted by all the model codes in the US, including the International Plumbing Code (IPC), The National Standard Plumbin...
	top of page

	Question
	What are NEOPERL's Purchase order terms and conditions?
	Answer PURCHASE ORDER TERMS AND CONDITIONS 1. Acceptance – Agreement. Seller's commencement of work on the goods subject to this pur...
	top of page

	Question
	What are NEOPERL's terms and conditions of Sale
	Answer TERMS AND CONDITIONS OF SALE 1. ACCEPTANCE. The foregoing Acknowledgement/Acceptance of Order (or any quotation) is given b...
	top of page

	Question
	What are the factors to consider when selecting a flow regulator?
	Answer Flow rate and size are not the only things that matter when choosing a NEOPERL® pressure compensating flow regulator. Here are some other f...
	top of page

	Question
	What are the packaging options for NEOPERL® faucet aerators, adapters, couplers and fittings?
	Answer For OEM customers (manufacturers) faucet aerator inserts are available in “bulk” in bags of 1,000 pieces or in cartons of 3,000 (R...
	top of page

	Question
	Is it possible to customize the marking of aerator housings?
	Answer NEOPERL’s assembly lines are equipped with laser marking equipment to produce a permanent high quality marking (including custom logos) on the ...
	top of page

	Question
	Do NEOPERL aerator part numbers have a meaning?
	Answer NEOPERL complete part numbers (as they appear on order confirmations) are composed of eleven digits and letters (alpha-numerical code: Bx.abcd.1.efgh)...
	top of page

	Question
	Is there a Thread Standard for faucet aerators?
	Answer Two main aerator sizes are used in North America: Regular and Small (also referred to as Junior). Both sizes are available in mal...
	top of page

	Question
	Is there a way to improve the stream quality of my faucet?
	Answer If the stream from your faucet is sluggish, your aerator probably needs being cleaned. Minerals or dirt particles in the water (sand, rubber and metal...
	top of page

	Question
	What are the maximum flow rate requirements mandated by US federal law, EPACT ’92?
	Answer EPACT ’92 (The Energy Policy Act of 1992) set federal maximum flow rate standards. All kitchen and bathroom faucets are restricted to a maximum flow o...
	top of page

	Question
	Is there any significance to the different colors of the protective dome screens on your aerators?
	Answer In addition to protecting the aerator from large particles in the water, such as sand, that can clog and obstruct the quality of the aerator stream, t...
	top of page